Resources for Dealers and Representatives

Helpful Links and Information

The following links provide resources and helpful information for Sun Dealers and Representatives

Resources & Information


CAUTION! Heavy Object
Always use appropriate lifting techniques and equipment when moving or handling window and door products. Failure to do so may result in serious personal injury.

Glass Caution - Warning!
This product contains glass components which, if broken, can cause serious injury. Use extreme caution and keep children away from broken glass.

Fall Prevention (Screens) - Warning!
Window and Door screens are not designed to support weight and will not prevent falls. Do not lean against screens in an open window or door. Closely monitor children, feeble individuals, and pets around open windows and doors.

Fall Prevention (Open Windows) - Warning!
An open window is a possible fall hazard. Closely monitor children, feeble individuals, and pets around open windows.

Safety Glass Requirements
Sun windows are not provided with safety glass or tempered glass as standard. Many building codes require the use of safety glass or tempered glass in windows that are installed in specific areas, at specific heights or locations, or for specific uses. Consult your local building codes for your applications. Sun doors include tempered insulated glass as standard.

Codes & Restrictions:

Egress Codes and Sizes
Building codes may specify certain minimum window sizes to meet egress requirements in specific applications. Consult your local building codes for your applications. Sun Windows is not responsible for verifying building codes and requirements for the applications of its products. Always check your building codes for special requirements before you order.

Size Restrictions
Sun produces products in a wide range of standard catalog sizes as well as in custom sizes within manufacturing limitations. Occasionally, a customer requires an oversized product that exceeds Sun's size restrictions. When this is necessary the product is produced without a warranty for the product or any oversized component of the product.

Upon Receiving Products:

Receiving Products / Inspect On Delivery
Upon receiving any Sun product always carefully inspect the product to verify that it is what you ordered and that it is received in good condition. Do not accept damaged or incorrect products. Damaged or incorrect products should be returned on the same Sun delivery truck. Be sure the damage or error is noted on the paperwork returned with the driver.

Most Sun products are shipped in protective packaging. This packaging is designed to protect the product from dirt, dust, and minor debris while being shipped, handled, and stored. Because of the characteristics of this packaging, do not sit or store products (with the protective clear wrap packing) in direct sunlight. Keep uninstalled products in a safe place, out of direct sunlight. Remove the clear wrap packing before installing the products. Some products also have additional support members attached for shipping and handling. These members may be wood strips used to protect the nail fins or shipping handles (on some door products) that are added to assist in transporting the product. Remove these additional support materials before installation.

Do Not Store In Sunlight
Do not store products in direct sunlight. Products with packaging materials still intact, as well as products that are stacked against one another or other surfaces, can trap heat. Excessive heat can damage the products. Products should be stored in sheltered areas, out of direct sunlight.

Do Not Stack/Store Products Flat (Horizontally)
Do not stack or store products flat (horizontally) or on top of one another. Products may be stacked or stored leaning against vertical support. Do not stack or store directly against a glass surface or allow any glass surface to bear weight.

Installing Products:

Proper Installation
All products manufactured by Sun Windows must be installed following Sun Installation Instructions. Compliance with these instructions is mandatory for the proper performance of the product. Failure to comply with these instructions will void the warranty. If you did not receive Sun Installation Instructions with the product, you can view and download them from our Instructions page.

Read Instructions Before Installing
Please be sure to read and follow the Sun Installation Instructions provided with the product. If you did not receive Sun Installation Instructions with the product, you can view and download them from our Instructions page. If you do not understand the instructions, or cannot perform the installation as specified in the instructions, do not install this product. Have the product installed by a qualified professional capable of following the instructions, or contact your Sun Windows Dealer or Representative to obtain further information. Failure to follow the installation instructions will void the Sun Windows Warranty and may result in product malfunction or failure.

Proper Application / Vertical Wall Construction Only
All SunClad window and door products are designed to be installed in standard vertical wall construction. They are not designed to be installed in any nonstandard installation including, but not limited to: installation in a non-vertical (sloped) surface; upside down; in a roof or ceiling; rotated to any position in which the manufactured bottom is not level on the horizontal plane. Any such application voids the warranty.

Typical Residential or Light Commercial Construction Only
All products manufactured by Sun Windows are designed and intended for typical, Residential construction. They may also be used in most Light Commercial applications. They are NOT designed or intended for Heavy Commercial applications, high-rise buildings, Marine applications, water containment applications, mobile vehicles, or other non-typical applications. Any such installation may result in product failure and will void any warranties.

Product Orientation
All products manufactured by Sun Windows have a definitive top and bottom, as well as a definite interior and exterior. All products must be installed with this proper orientation of the product. Improper product orientation may result in the failure of the product and improper performance. Additionally, the improper orientation of the product will void the product warranty.


Special Requirements
It is the responsibility of the customer to notify Sun Windows of any special requirements for product applications, including (but not limited to) egress size requirements, tempered glass, or safety glass requirements. Sun Windows is not responsible for verifying building codes and requirements for the applications of its products. Always check your building codes for special requirements before you order.

EIFS/Synthetic Stucco
Serious concerns have been raised regarding Exterior Insulation Finish Systems (also known as EIFS and Synthetic Stucco) and excessive moisture problems in buildings using this finish system. Some EIFS systems may not allow water or moisture that enters the wall system to "weep" to the exterior. This can cause excessive moisture to accumulate within the wall, seriously damaging the wall and building. EIFS or so-called "barrier" systems have been reported to be highly susceptible to this problem. Proper building design, materials, components, and construction are the responsibility of the building designer, the contractors, and the materials manufacturers. Concerns about moisture management issues should be addressed by these professionals. Sun is not responsible for problems or damages caused by inefficiencies in building design, construction, or maintenance, failure to properly install our products, or the use of our products in wall systems that do not effectively manage moisture. ATTENTION!: this warranty does not cover Sun products installed in a structure that does not have a functional, engineered drainage system. This includes, but is not limited to EIFS (exterior insulating finish systems) and masonry that does not have a functional, engineered drainage system.

Masonry Applications / Expansion Joint
All masonry applications require a sealed expansion joint between the product perimeter and the masonry surfaces (except door thresholds, which must sit on the floor). This allows for the difference in expansion and contraction of the wall/building structure and the masonry. Failure to apply this expansion joint may result in distortion or damage to the product and failure of product operation. Failure to apply this expansion joint will void this warranty.

Water/Moisture Management
Proper management of water and moisture is an essential part of any structure. All structures must have a functional, engineered drainage system as part of their exterior finished wall system. Sun Windows, Inc. cannot control or be responsible for water/moisture management beyond the product itself. All products manufactured by Sun Windows must be properly installed as described in Sun's installation instructions. All products manufactured by Sun Windows must be properly flashed and a complete vapor barrier applied to seal the product opening. Proper installation of drainage systems, flashing, water, and vapor barriers is the sole responsibility of the owner or their agents.

Mold Prevention
Household mold and mildew can create an unpleasant living environment. It can be unhealthy. It can also be damaging to the building structure. Mold and mildew are the results of environmental conditions in the building, mostly high humidity. Prevention of mold and mildew can be achieved by properly managing water and moisture. See the section Water/Moisture Management for additional information.

Condensation (moisture or ice forming on the surface of the glass or frame) is the result of high humidity within the house and cool air temperatures outside. Windows and doors do not cause condensation and, therefore, the occurrence of condensation is not covered by the warranty. Environmental conditions, humidity, water, or ice on any product-related surface, are not covered by the warranty. If condensation occurs, it is an indication that humidity levels within the house are improper and that measures should be taken to correct the environmental conditions within the home. See Sun's Condensation Information sheet for more information.

Insect Control
Sun window and door screens are intended to reduce most insect infiltration through openings. However, some insect infiltration may still occur. If you experience an unusual amount of insect problems, consult an exterminator.

Glass Films or Coatings
Do not use any type of glass film or coating on insulated glass units. These films and coatings can create adverse conditions on the insulated glass unit, which may result in glass breakage or failure of the insulated glass unit. The use of any glass film or coating will void the warranty.

Chemicals and Cleaners
Do not allow any chemicals, chemical vapors, acids, cleaners, brick or masonry cleaners, abrasives, or other substrates to contact (directly or indirectly) any of the product surfaces, parts, and hardware. Deterioration or damage to the product may result. Protect all product surfaces, parts, and hardware during all phases of construction and finishing. Surface scratches as well as damage from any such chemical, chemical vapor, acid, cleaner, brick or masonry cleaner, abrasive, or other substrate are not covered by this warranty. Proper cleaning information is available in the Sun product Owner's Manual. See your Sun Window Dealer or Representative for more information.

Finishing The Product
Wood surfaces must be painted or stained and sealed. Follow your finish manufacturer's instructions for the application of the finish. Although the wood on SunClad Wood windows and doors is suitable for painting or staining, unfinished wood is highly susceptible to dirt and debris or contamination from handling as well as exposure to humidity and the elements. Proper finish preparations should always be made before applying a finish. This includes removing any dirt, debris, dust, handling stains, etc. that may have collected on the surface. Nail holes should be filled and sanded. Any raised grain or rough surfaces should be properly sanded using step sanding principles. All wood surfaces should have a final, fine sanding to prepare the wood for the application of the finish. Do not paint or stain vinyl windows or vinyl window surfaces or components. Carefully inspect the window for any residue from the building and paint finishes. Remove any spots or debris with a damp cloth and mild soap solution. Do not use abrasives or any type of chemical to clean the window. These items can scratch the vinyl or cause it to chemically break down.

Sun Product Warranty
Sun products are covered by a complete warranty. Go to our Warranty page for more information.

Requesting Warranty/Product Service
If for any reason you need to request service covered by a Sun Window Warranty, go to our Warranty Service Form, fill out the information, and submit it. Your request will be sent to our Service Department for review. They will contact you to make to coordinate the service to your Sun Window and Door Products.

Warranty Repair Services
Sun's limit of responsibility as specified in the warranty only includes parts and materials (as detailed) and labor (for the first year). However, where it is possible, Sun will often of its own accord provide a service technician to complete the service. If a product has been determined in need of service covered by this warranty, the owner will be contacted and the warranty service will be scheduled. If Sun is unable to contact the owner, a letter will be sent documenting Sun's attempts to contact the owner and instructions to the owner that they must then contact Sun to schedule the service. Any fees for warranty service, labor, transportation, etc. will be quoted and submitted to the owner before performing the service work. The owner is responsible for providing access to the product needing service. This may include access to the inside of the home and removal of any furnishings that may hinder servicing the product. It is the responsibility of the owner to provide safe working conditions for the service technician. This may include erecting scaffolding or other means to access the exterior of the product. If the service technician deems conditions unsafe, the parts and materials will be provided to the owner and the repair service will be the responsibility of the owner.

Inspection Fee
If the warranty period has expired or for repairs not covered by warranty, many replacement parts are available for purchase. If warranty coverage is unclear, Sun may charge a fee for any on-site product inspection. The fee will be due in advance of the inspection. If the inspector determines that the product and/or problem is covered by this warranty, the inspection fee will be returned.

Dealer Discounts
All dealers are given a discount that applies to our List Prices. This discount is established when you are set up as a Dealer. It is subject to adjustment at any time at Sun's sole discretion.

Ordering Products - SunQuote™
Sun Windows has a product quoting and ordering software tool named SunQuote™ that is available to our dealers. All dealers are strongly encouraged to use this software to quote and order Sun products. This insures that the information is accurately communicated. All other methods of placing orders (verbal, FAX, email, etc.) are highly discouraged and become the sole responsibility of the customer. Sun Windows accepts no responsibility for errors on non-SunQuote™ submitted orders.

Quotations - Valid Timespan
All certified quotations will be honored for 30 days from the date quoted/certified. Please certify your quotations using our SunQuote software tool.

Order Date
The Order Date is the date the order is entered in the Sun Order Entry System. This is normally the same date the order is received. However, the order date may be a later date if any of the following occurs:
1) the order is submitted by phone.
2) the order is submitted with a credit application pending approval.
3) the order is pending approval for C.O.D. shipment.
4) the order is on hold due to the account not being kept in terms of the agreement.
5) the order has special conditions that require approval.

Changes & Cancellations
No product may be canceled or changed once it has been ordered.

No goods will be accepted for return without prior written authorization. Any claims regarding an invoice issue must be made within 10 business days of the date shipped.

Shipping Charges
Sun will ship orders by various methods, depending on the size of the order, delivery location, and other factors. Orders shipped by Sun Truck within our 1-day delivery area may qualify for free shipping. All other orders are subject to shipping fees. These fees will be negotiated and added to the order total. Dealers outside of our 1-day delivery area should clearly understand that all their orders are subject to shipping charges.

• 1-day Delivery Area indicates the physical region roughly 200 miles in radius from Sun's factory that allows for a 1-day to and back trip for Sun Trucks.
• All orders are subject to various factors involved in scheduling deliveries that may affect delivery times.

Receiving Products
Upon receiving Sun Window products always carefully inspect the products to verify that they are what you ordered and that they are received in good condition. Do not accept damaged products. Damaged products should be returned on the same Sun Window delivery truck. Additionally, Sun products are packaged for delivery in protective wrap. DO NOT sit or store these packaged products in direct sunlight or high-heat areas. The packaging should be removed before the products are exposed to these conditions.

Product Service
If for any reason you need to request service covered by Sun's Warranty, go to our Product Service Form, fill out the information, and submit it. Your request will be sent to our Service Department for review. They will contact you to make to coordinate the service to your Sun Window and Door Products.

SunQuote™ Software Support

SunQuote™ is our quote and order software system. This powerful application is a practical tool for producing accurate and efficient quotes and then turning those quotes into orders. SunQuote Plus is available to all Sun Dealers to help you increase your efficiency and profitability through Sun Window and Door sales.

Helpful Links
Accounting Integration for Base Camp
Base Camp Quote Export Integration

How to Download and Install SunQuote™
1. Select the DOWNLOAD link below and save the file to your desktop. This will download a zip file containing the installation program.
2. Once downloaded, double-click the file on your desktop to unzip the file. Double-click the EXE file to run the installation program.
3. Follow the menu instructions to complete the installation.
4. Finally, once complete, there should be a new icon on the desktop for the SunQuote application.
5. You can now delete the installation program from your desktop.
6. After your first login, you will be able to change your password from the "Tools" menu.